Terms & Conditions

Terms & Conditions

At WeDriveTech, our goal is to help your business grow through thoughtful, well-built websites. Throughout the project, you'll get personal attention and the flexibility to shape things the way you need. The terms below are here to keep our working relationship clear and smooth for both sides.

Acceptance of Terms

By visiting the WeDriveTech website, you're agreeing to these terms and conditions along with our privacy policy. If you don't agree with anything mentioned here, we'd ask that you not proceed with our services and exit the site. You agree to use this website lawfully and in line with applicable regulations, and to avoid any activity that could damage, corrupt, or interfere with how the site functions. This also means not attempting to access restricted areas or compromise the site's security in any way.

You agree to take full responsibility for any claims, liabilities, expenses, costs, or losses - including legal fees - that arise from a violation of these terms.

Revision Policy

WeDriveTech offers unlimited revisions based on the package you've chosen, at no extra charge. That said, the core design and concept need to stay consistent, and revisions should be requested on one selected option rather than several at once - revising multiple options simultaneously isn't included and may be billed separately. Typical turnaround for revisions is 48 to 72 hours for logos and websites, 3 to 5 days for video animations, while software, apps, and games can vary depending on how extensive the changes are. Development and functionality revisions follow a similar pattern, with timing based on scope. For digital marketing strategy revisions, the timeline depends on the research involved, the channels being used, budget, and the overall size of the plan.

New Order Turnaround Time

Turnaround time is how long it takes for your design concepts to show up in your account after your order is placed. For new logo orders, you can expect this within 24 to 48 hours. If your package includes four or more logo concepts, allow at least 48 hours from order confirmation and a fully completed brief. For new website designs (including homepage/index and revamp projects), the minimum turnaround is 48 hours after confirmation and brief submission. Full website development (static sites with 5-7 pages) typically takes three to five business days. Orders placed on Friday or Saturday begin processing the following Monday. If you've chosen an illustrative logo style, your first concept will arrive within 48 to 72 hours of confirmation.

Teamwork (Project Management)

We use Teamwork, a project management platform, to keep our process organized, transparent, and easy to track. It's not just about getting tasks done - it's about making sure every project actually delivers results. With Teamwork, you can easily see what's happening with your project, message your project manager directly, and stay on top of next steps no matter where you are.

Once your project is set up, you'll receive an email invite to the Teamwork portal. Simply accept the invite and create a password, and you'll be able to communicate directly with your assigned project manager throughout the project. After that, you can log in to the portal anytime.

If you run into any issues accepting your Teamwork invite or signing up, just reach out to us at info@wedrivetech.co

REFUND POLICY

We stand behind our work with a 100% money-back guarantee. If the mockups we deliver don't meet your expectations, you can request a full refund - no hidden "admin fees" or "overhead charges" deducted, unlike many other companies. We process refund requests as quickly as we can, though it may take up to 21 business days to fully complete.

To request a refund, you'll need to fill out a short refund request form, which our support team can provide. This form is required, and if your responses don't give us enough detail to process the request, we reserve the right to decline it. The information you share also helps our quality team understand what went wrong so we can keep improving.

    Refunds don't apply in the following situations:
  • Once revisions begin based on your feedback, that's treated as confirmation that you're moving forward with the shortlisted mockup(s), so a refund can no longer be claimed.
  • If the mockups delivered closely follow a design idea you shared with us - like a sketch - or are a recreation of an existing logo you provided.
  • The Account Area exists to make communication easy between us. Checking it regularly for updates, questions, or instructions from WeDriveTech is your responsibility. Not checking it isn't grounds for a refund, but if you're ever unsure how to use it, our support team is happy to help.
  • Refunds aren't available to design firms or anyone ordering our services on behalf of another business.
  • We include multiple design concepts within your chosen package at no added cost. If you choose to keep working with us on additional concepts instead of requesting a refund, that option is no longer available. For example, if your Basic Package includes two mockups and you'd like to see more rather than request a refund, you forfeit refund eligibility.
  • PPC, SEO, SMO, content writing/delivery, and other marketing services from WeDriveTech are paid upfront and are non-refundable.
  • Delivery timelines are estimates and may shift due to holidays, project complexity, or our current workload. Logos are usually delivered within 1-2 business days, and website designs within 5-7 business days.
  • You'll have 10 days to respond to each design or revision we send. If we don't hear back within that window, we'll consider the project complete, and WeDriveTech will have no further obligations - though you'll still be responsible for payment per these terms. WeDriveTech also reserves the right to end access to the service at any time, with or without notice, and will determine refund eligibility at its discretion in such cases.
  • Reasons like a change of mind or a disagreement with a partner, unrelated to the service itself, won't qualify for a refund under any circumstances.
  • If we haven't heard from the client for more than 2 weeks during an active project, refund eligibility ends 15 days from the purchase date.
  • Services such as Social Media management, SEO, Domain Registration, and Web Hosting are non-refundable under any circumstances.
  • Note: WeDriveTech reserves the right to decline or cancel any project whenever necessary. Once a refund is issued, you no longer hold any rights to use the related designs - they remain the sole property of WeDriveTech.

CLAIM YOUR REFUND

Here's how you can request a refund:

Reach out to us through:

Live Chat. Click here to start chat now

Email us at support@wedrivetech.co, or call us at 289-812-5781

Once we receive your request, we'll get back to you promptly. After reviewing the details, we'll move forward with processing the refund.

After a refund is issued, you'll no longer have rights to any designs submitted by WeDriveTech, and the relevant information will be filed with the appropriate copyright agencies to keep everything compliant.

REFUNDS

WeDriveTech issues refunds using the same payment method you originally used, unless another method is specified by us. We may choose this approach when it helps avoid disputes or chargebacks.

CONTENT POLICY

Our content policy helps keep things running smoothly for everyone. For standard websites and resume designs, all content (images, headings, copy text, etc.) is provided by the client. For resume designs specifically, clients need to share their full personal and biographical details - we don't offer content writing for this service. For e-commerce sites, we'll set up 10 to 30 sample products, with the client providing the actual product details such as names, prices, images, and shipping policy. We handle the CMS and e-commerce backend setup.

Placeholder text (Lorem Ipsum) is used in early mockups and layout previews.

QUALITY ASSURANCE POLICY

We genuinely care about getting your project right, and our designers put in the effort to meet - and hopefully exceed - your expectations.

Every design we deliver is researched and crafted with attention to detail, because we believe good design shouldn't be rushed.

100% SATISFACTION GUARANTEE

Unlimited revisions exist for one reason: making sure you're genuinely happy with the final result. We keep refining your design until you're fully satisfied, within the scope of your chosen package.

DELIVERY POLICY

Your completed order will be delivered to your account on the date specified in your order confirmation, along with a confirmation email. Turnaround time depends on your package, with a minimum of 2 business days. For urgent requests, please reach out to our support team directly.

RECORD MAINTENANCE

WeDriveTech keeps records of all finalized designs, so if anything ever gets misplaced on your end, we can provide you the exact files again.

CUSTOMER SUPPORT

Our support team is available 24/7, ready to help with any questions or concerns whenever they come up.

COMMUNICATION POLICY

WeDriveTech is not responsible for communications made through any channel other than our official "@wedrivetech.co" email addresses or the contact numbers listed on our official website. We take full responsibility for information shared through our verified company channels, but we can't be held liable for damages resulting from contact details that weren't provided directly by us.

SMS Terms & Conditions

By opting in to SMS messages from WeDriveTech (“we,” “us,” “our”), you agree to the following terms:

1. SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will be used only for the purposes you agreed to.

2. Types of SMS Communications

If you have consented to receive text messages from WeDriveTech, you may receive SMS related to:

  • Customer care and support updates
  • Service or account notifications
  • Promotional or marketing messages (where consented)
3. Message Frequency

Message frequency may vary depending on your interactions with us.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

4. Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

5. Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to the +12898125781. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

6. Help Instructions

Reply HELP to any message for assistance, or contact us at support@wedrivetech.co.

7. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Privacy Policy

Your information will be handled in accordance with our Privacy Policy:

https://wedrivetech.co/privacy-policy

9. Contact Information

For support regarding SMS communications, contact us at:

Email: support@wedrivetech.co

Phone: 289-812-5781

Website: https://wedrivetech.co